Support

Experiencing issues playing Isomatrix or do you have any questions? Shoot us an e-mail at contact@strawbei.com or tweet @Strawbei_

Frequently Asked Questions

Experiencing issues playing Isomatrix or do you have any questions? Shoot us an e-mail at contact@strawbei.com or tweet @Strawbei_

How do I reset my game progress?

Open the settings menu in-game by tapping the cog wheel in the bottom left, tapping the Reset Game will reveal a Reset button, by tapping this all progress will be removed.

Why didn't I receive Matter after my run?

When closing the game during a play session we cannot ensure Matter is added to your progress, Matter is always added after a run is completed.

Why has my highscore not been registered?

Submitting a new highscore requires your device to be connected to the internet, please make sure you have a stable internet connection.

Highscores in Isomatrix are registered using Google Play Games Services and Apple Game Center. If you had a stable internet connection during a play session and you highscore has not been registered it may be possible one of these services are under maintenance.